Our Management Workshops Training Program covers following modules

  • Leadership Workshop

    • Attitude of a Leader
    • Self Management
    • Manager Vs Leader
    • Leadership Styles
    • Managing Up & Down
    • Coaching
    • Counselling
    • Appraisals / Reviews

  • Selling Skills Workshop

    • Qualities of Successful Seller
    • Prospecting / Lead Generation
    • Fixing Appointment
    • Probing Skills (Open & Closed Probes)
    • Effective Sales Presentation
    • Closing Techniques
    • Objection Handling
    • Pipeline Process (SPANCO)

  • Negotiation Skills Workshop

    • What is Negotiation?
    • Three Greeks (Logos/Ethos/Pathos)
    • Behaviour Types
    • Assertive Communication
    • Negotiation Styles
    • Negotiation Tactics
    • Stages of Negotiation
    • Trading Concessions

  • Customer Relationship Management (CRM) Workshop

    • Service Mindset & Service Standards
    • Customer Service Basics
    • Communication for effective CRM
    • Customer Interaction
    • Service over Telephone
    • Handling Customer Complaints
    • Handling Different Types of Customers

  • Public Speaking Skills Workshop

    • Preparation
    • Organizing a good speech
    • Overcoming STAGE FEAR
    • Making a Strong Start
    • Anaphora, Epistrophe, etc.
    • Motivating Audience to Listen
    • Interacting with Audience
    • Using Humour
    • Using Voice & Body Language
    • End with a bang