Our Management Workshops Training Program covers following modules
Leadership Workshop
- Attitude of a Leader
- Self Management
- Manager Vs Leader
- Leadership Styles
- Managing Up & Down
- Coaching
- Counselling
- Appraisals / Reviews
Selling Skills Workshop
- Qualities of Successful Seller
- Prospecting / Lead Generation
- Fixing Appointment
- Probing Skills (Open & Closed Probes)
- Effective Sales Presentation
- Closing Techniques
- Objection Handling
- Pipeline Process (SPANCO)
Negotiation Skills Workshop
- What is Negotiation?
- Three Greeks (Logos/Ethos/Pathos)
- Behaviour Types
- Assertive Communication
- Negotiation Styles
- Negotiation Tactics
- Stages of Negotiation
- Trading Concessions
Customer Relationship Management (CRM) Workshop
- Service Mindset & Service Standards
- Customer Service Basics
- Communication for effective CRM
- Customer Interaction
- Service over Telephone
- Handling Customer Complaints
- Handling Different Types of Customers
Public Speaking Skills Workshop
- Preparation
- Organizing a good speech
- Overcoming STAGE FEAR
- Making a Strong Start
- Anaphora, Epistrophe, etc.
- Motivating Audience to Listen
- Interacting with Audience
- Using Humour
- Using Voice & Body Language
- End with a bang
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