Over the years, the term CRM has become synonymous with Customer Relationship Marketing and Customer Relationship Management. Both are true. The marketing to, and the management of customers or clients and the ensuing relationships, is crucial to success in virtually any company today. It’s been proven time and time again. Action DnA gives people everywhere the opportunity to network, gain knowledge into Best Practices in relationship marketing and to be recognized via our unique CRM training program for their experience and practice of all things CRM.

Our Customer Relationship Management Training Programs covers following modules

  • Service Mindset
  • Service Standards
  • Customer Service – Basics
  • Communication for effective CRM
  • Customer Interaction
  • Service over Telephone
  • Handling Customer Complaints
  • Handling different types of Customers