Online Training Available

Over the years, the term CRM has become synonymous with Customer Relationship Marketing and Customer Relationship Management. Both are true. The marketing to, and the management of customers or clients and the ensuing relationships, is crucial to success in virtually any company today. It has been proven time and time again. Action DnA through its unique CRM training program gives you opportunity to network, gain knowledge into best practices in relationship marketing and realize its value for success of your business.

Our Customer Relationship Management Training Programs covers following modules

  • Service Mindset
  • Service Standards
  • Customer Service – Basics
  • Communication for effective CRM
  • Customer Interaction
  • Service over Telephone
  • Handling Customer Complaints
  • Handling different types of Customers